How safe and hygienic are the probes?
Probe FDA approval ensures that grilling or smoking using the GrillEye® probes results in a healthy food, free from residues (e.g. plastic) usually found in other applications.
The GrillEye® probes are made of space-grade aluminum for increased durability and resistance to fire. Thanks to the materials used, which do not include plastic parts that may melt on your food under fire or heat, the GrillEye® probes have become the 1st probes worldwide to be cleared by the FDA for safe use with food!
My alarm isn’t sounding on my phone, whys is this happening?
This can be caused by the following reasons:
-You have your device muted. In this case, please ensure that your mobile device’s ringer is loud
-You have paired your mobile device with a Bluetooth headset and the sound is streamed in the headset instead of your device’s speaker
-You haven’t yet enabled notifications from the GrillEye® device. In this case you should update your mobile device’s settings in order to allow receiving notifications from the GrillEye®
TIP: In the case of temperature alarms, the “Cool-down time” in settings, may affect the way the alarms sound. Cool-down time represents the time a probe requires to restore its original temperature after reaching the target temperature. During the cool-down time, if the probe reaches the target temperature, no alarm will sound
There is a LED indicator flashing next to the temperature readings on my device and changes colors. Why?
The LED indicator next to the temperature readings on the front of the GrillEye® device changes colors depending on the status of connection and alarm:
-Blue: indicates that the device is ready to connect with a mobile
– White: indicates that there is no connection
Do I always have to use the switch on the back to power my device on and off?
Once you set the switch on the back side of your GrillEye® device into ON position, you can power-it-on or off, simply by holding the main button, on the front side, for 3”